Orders are typically filled and shipped within 24 hours of receipt. Due to stock shortages, some items may be back ordered and ship at a later date. We will notify you by e-mail if the entire order does not ship at the same time. Prior to back ordering an item or partial shipping an order Elmer's Aquarium will either contact you for instructions before shipping or cancel your order and notify you of such cancellation.

Elmer's Aquarium's web site does not offer on-line order cancellation. To cancel an order, please contact our order department at (412) 372-6535 within 24 business hours of placing your order.

To check on the status of your order, please contact our store at (412) 372-6535 during normal business hours, or e-mail to elmersaquarium@aol.com.  Our shipping manager Kristy Kaciubij will reply to your e-mail inquiries.

Within 30 days of receipt of your shipment (including gifts), you may return any item, for a full refund (we'll also refund the shipping cost if the return is a result of our error): Items are not returnable if they are in un-sellable condition, or are missing parts.

We will notify you via e-mail of your refund once we have received and processed the returned item. You can expect a refund in the same form of payment originally used for purchase within 7 to 14 business days of our receiving your return. Please note that we can refund shipping costs only if the return is a result of our error.

Packing and Sending Your Return

It only takes a few simple steps:

1. Pack the items along with the packing slip (receipt) securely in a box. We recommend you can use the original box the items arrived in. You may use another box if you prefer.
   
   
2. Affix the shipping label to the outside of the box. Ship items directly to our store. The store address can be found on our web site or on the original packing slip (receipt).
   
   
3. Leave the package for your mail carrier to pick up.

All payments are in advance and by credit card. Your card is charged only for the items that are shipped, plus any shipping charges. Rest assured that we do NOT charge your credit card until your order enters the shipping process.

Elmer's Aquarium knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. This notice describes our privacy policy. By visiting Elmer's Aquarium, you are accepting the practices described in this Privacy Notice.

What Personal Information About Customers Does Elmer's Aquarium Gather?

Information You Give Us: We receive and store any information you enter on our Web site or give us in any other way. You can choose not to provide certain information, however, some information is necessary to processing your order. We use the information that you provide for such purposes as responding to your requests, customizing future shopping for you, improving our stores, and communicating with you.

Does Elmer's Aquarium Share the Information It Receives?

Information about our customers is an important part of our business, and we are not in the business of selling it to others. We share customer information only with the business partners as described below:

Agents: We employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders, delivering packages, sending postal mail and e-mail and providing customer service. They have access to personal information needed to perform their functions, but may not use it for other purposes.

Protection of Elmer's Aquarium and Others: We release account and other personal information when we believe release is appropriate to comply with law; enforce or apply our conditions of use and other agreements; or protect the rights, property, or safety of Elmer's Aquarium, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.

With Your Consent: Other than as set out above, you will receive notice when information about you might go to third parties, and you will have an opportunity to choose not to share the information.

How Secure Is Information About Me?

We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.

We reveal only the last digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card processor.

This site is provided by Elmer's Aquarium on an "As Is" and "As Available" basis. Elmer's Aquarium makes no representations or warranties of any kind, express or implied, as to the operation of this site or the information, content, materials, or products included on this site. You expressly agree that your use of this site is at your sole risk.

To the full extent permissible by applicable law,  Elmer's Aquarium Disclaims all warranties, expressed or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. Elmer's Aquarium does not warrant that this site, it's servers, or E-mail sent from Elmer's Aquarium are free of viruses or other harmful components. Elmer's Aquarium will not be liable for any damages of any kind arising from the use of this site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.

Certain state laws do not allow limitations on implied warranties or the exclusions or limitation of certain damages.  If these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply to you, and you might have additional rights.